Infosys Recruitment Drive for Freshers/Exp as Process Executive

Designation: Process Executive

Career Stream : BPO Operations

Date & Venue: 26th & 27th May 2014,Calicut University Campus

Purpose of the Role

Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures WITH THE OBJECTIVE to meet SLA target and to ensure that the performance parameters are met and exceeded WITHIN the  guidelines, policies and norms of Infosys


 Educational Qualification* and Experience Requirements

Educational Qualification*	Engineering Graduate	CA / Tier MBA*	Non Engineering Graduate	PhD
Minimum No. of Years	NA	NA	0-1 years exp	NA

*Categorized based on Infosys recognized list of colleges and courses 

For Higher Proficiency

Educational Qualification*	Engineering Graduate	CA / Tier MBA*	Non Engineering Graduate	PhD
Minimum No. of Years	NA	NA	NA	NA

Criteria for Proficiency Level 2

Minimum Experience:    Min 1 year as PE.                                                                        
Knowledge: Proficient in generic domain knowledge i.e. the basic principles from a functional /business perspective e.g. Basics of Accounting, Procurement, Telecom etc.                                                                                              
Additional Tasks: Provides Support to TL in engagement activities like training, Logistics, Acting as Spoc,etc.

Areas of Responsibility

1. SLA Compliance:

In a data process - Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet SLA targets
In a voice process - Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets

1. Process Compliance:

In a voice process - Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization IN ORDER TO meet quality standards
In a data process - Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed format. IN ORDER TO meet quality standards.

1. Customer Interaction:

Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.

1. Knowledge Management:

Shares experiences IN ORDER TO facilitate capture of tacit knowledge

1. Process Reengineering:

Delivers on the new process / approach IN ORDER TO meet client / internal goals

Knowledge, Skills required for the role

Knowledge:NA

Skills:Analytical skills, communication skills.



Performance Measures

1. SLA Compliance:

SLA Compliance
Voice process-
No. of calls handled
No. of issues resolved
Average call handling time

1. Process Compliance:

Individual quality score

1. Customer Interaction:

C-Sat / NPS score

1. Knowledge Management:

No. of experiences shared

1. Process Reengineering:

SLA targets

Candidates should bring 2 sets of self attested photocopies of below mentioned documents along with originals to test venue

• Photo ID Card( Pan card / Passport / Driving License / Passport / Voter ID),
• Mark sheets of the highest qualification achieved,
• Resume,
• Two passport size colored photo.

For more details call 7356016433 / 9020183590 (9.30am to 6pm) on working days.

Firstsource Recruitment Drive for Process Associates at Kochi - B.Tech/Degree/Diploma

First Source is a leading global provider of business process management services in the Banking & Financial Services, Telecom & Media and Healthcare sectors. It was founded in 2001, First source ranks third in Business Week's "Hot player" list of offshore outsourcing companies in India.
Date	Wednesday 7th  May 2014
Venue	IPSR Solutions, Gilgal IT Park, Opposite Modern Bread Factory, Highschool Junction, Edappally, Kochi
Time	10:00AM
Designation	Process Associate
Qualification	B.Tech/Degree/Diploma  ( MBA and MCA Not Eligible)
Job Requirement	Good English communication Good interpersonal Skill Willing to work in rotational shift Basic Computer Knowledge
Selection Procedure	HR Interview
Work Location	Kochi
Salary	10,000 + Bonus + Incentives
For registration call 9446922478

Firstsource, Kochi Recruitment Drive For Process Associate

Process Associate in Firstsource Kochi

Recruitment Drive For Firstsource, Kochi

Date	Time	Venue
Wednesday,19th June 2013	10:00:00 AM	IPSR Solutions Ltd, Merchants Association Bldg; ML Road, Near KSRTC Bus Stand, Kottayam
Saturday,22nd June 2013	10:00:00 AM	IPSR Solutions, Gilgal IT Park, Opposite Modern Bread Factory, Edappally, Kochi

Designation: Process Associate

Educational Qualification: Degree/Diploma or Plus two (Passed)
(B-Tech, MBA and MCA Not Eligible)
  

Job Requirement
Good Malayalam communication
Average English communication
Good interpersonal Skill
Willing to work in rotational shift
Basic Computer Knowledge

Salary: 8000 + Bonus + Incentives

Work Location: Kochi

Company Profile:
First Source is a leading global provider of business process management services in the Banking & Financial Services, Telecom & Media and Healthcare sectors. It was founded in 2001, First source ranks third in Business Week's "Hot player" list of offshore outsourcing companies in India .
 

For Registration call 9446922478
 No Registration fees

Recruitment Drive for Process Associate at Kochi on 21st April 2013 - Any Graduate ( Fresher/Exp)

Process Associate in KG Information Systems Private Limited

Last date of application : 19-04-2013 6:00 am 

Date: Sunday, 21st April 2013

Time: 10:00AM
Venue: IPSR Solutions Ltd.Near TDM Hall, Palliam Road, Illom Lane Kochi

Designation: Jr/Sr.Process Associates 

Qualification: Degree

B.E/B.Tech/MCA are not eligible.

2013 batch students can also apply

Experience: 0-3 years

Job Requirement

Freshers (including 2013 batch)

Good Communication skills

Willing to work in rotational shifts

Experienced

Should have experience in voice process

Candidates should be willing to work in a telesales process.

Willing to work in rotational shifts

Salary:

Freshers: 11500/- plus Annual Loyalty Bonus (12000/- per year).

Experienced: 13,500-20,000/-+ depending on the experience and previous salary + Annual Loyalty bonus (12000/- per year)

Work Location: Coimbatore

Company Profile

     KG Information Systems Private Limited (KGiSL), one of the premier IT and ITeS-BPO services providers in India, is an ISO 9001:2000 and SEI CMMLevel 4 assessed company.

     KGiSL is a pioneer in the field of Business Process Outsourcing in India. Our ITeS BPO services division is a leading overseas service provider created with the objective of providing affordable quality services to various industry segments like Healthcare, BFSI, HR and Education.

Interested candidates apply here

For Clarification call 9446922478

No Registration fee

Process Associate (Fresher) Required at Trivandrum - Any graduate

Job Title:	Process Associate (Fresher)
Company	Breezego Solutions Pvt Ltd
Closing On:	Friday, 03 May 2013
Contact Email:	hrexecutive@breezegoweb.com ,
Job Description:	Any Graduates (Fresher)
Preferred Skills:	• Any  Graduates • Smart, Active, Pleasant. • Very good communication Skills • Candidates should be ready to join IMMEDIATELY if selected. While Applying place Job Code “BGO-PR-AS-09”as subject.

Breezego Solutions Pvt Ltd

BreezeGo’s core competencies relate to products and services involving Software & Website Development as well as Online Marketing Services. By strategically building our business with a plan to provide high quality products and services at an affordable price, we are confident in our ability to deliver our customers results that exceed their expectations.

Walk in drive -Non-Voice BPO- Process Associate at Infopark, Kochi

Job Title:	Walk in drive -Non-Voice BPO- Process Associate
Company	UST Global
Closing On:	Saturday, 13 April 2013
Job Description:	Fresher’s or Candidates with 1-2 years of experience with good communication skills would be preferred. Candidates with Bachelor’s degree in Arts or Science preferred Candidates from Technical background are not eligible to apply (e.g :  BE. MCA) Typing Speed of at least 30 - 45 WPM would be a preferred skill. Candidates who have worked in Mortgage process would be a preferred profile. Willingness to work in Night shifts Excellent Communication Skills, Ability to work independently
Preferred Skills:	UST Global Ground Floor, Leela Building Infopark, Kakanad Kochi-682030 WALK IN DATE: - Saturday 13th April 2013 WALK IN TIME: -  Between 9.30 AM –  2.30 PM Contact Email: Rakesh.Sasidharan@ust-global.com Akila.Kothandam @ust-global.com

 UST Global

       UST Global (UST) is a leading provider of end-to-end IT services and solutions for Global 2000 companies. The company has a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations. In every business engagement, UST seek the opportunity to build long-lasting, strategic relationships. This client-centric focus is the heart of its corporate values and the soul of its culture, and forms the basis for how UST, as a company, operate and serve its clients. Commitment to long-term client success empowers every associate to provide value and flexibility beyond the contract. UST is certified by KPMG as an SEI-CMMI and PCMM Level 5 company. UST adopt Six Sigma practices for developing its client-facing processes. UST centers in India are now ISO 27001 certified. These certifications and practices provide a qualified foundation for all UST service offerings and enable their clients to benefit internally. For more information about UST Global, please visit their website: http://www.ust-global.com