Opening forTechnical Support Engineer-Windows at Trivandrum

Job Title: Technical Support Engineer-Windows

Company RM EDUCATION SOLUTIONS INDIA PVT.LTD

Closing On: Friday, 17 May 2013

Contact Email: careers@in.rm.com ,

Job Description:

• Management and resolution of technical issues logged by customers in the U.K.
• Drive improvements in process and culture within the RM group, with a focus on both internal and external customer satisfaction.
• Contribute to technical support knowledge base.
• Experience in working in 2nd/3rd line (or equivalent) technical support role.
• Experience in providing technical support to customers/clients using Microsoft windows Client/Server platform.
• Experience in Windows Server 2003/2008, Windows XP, Vista, Win 7, Windows Backup, Symantec Backup Exec, Anti-Virus.
• Knowledge of Apple, Virtualisation, Exchange.

Preferred Skills:

•  Should be a graduate, (preferably computer related) with 4-6 years experience into windows technical support.
• Other competencies desired are excellent communication and inter-personal skills, good planning, organising & time management skills, ability to prioritize work, drive for results within deadlines, escalate issues at an early stage to Line Manager and counterparts in UK, demonstrate a high degree of self motivation and tenacity to get the job done, should have Logical, analytical approach to problem solving

RM EDUCATION SOLUTIONS INDIA PVT.LTD
           A word about us In February 2003, RM, the leading provider of systems, software and solutions to schools across the U.K, as well as Australia and the USA opened RM Education Solutions India Private Limited at Technopark, Trivandrum. The Indian office supports RM in providing leading edge software solutions for a wide range of futuristic education related products and services.   With an initial investment of Rs 30 million, RM has ambitious growth plans in India. Operations began in June 2003 with a small team of about 50 software developers and support staff. The centre was formally inaugurated by Mr Tim Pearson, then RM Group CEO, in September 2003. Soon after starting operations, the organisation achieved ISO 9001:2000 and ISO 27001:2005 certifications; and in March 2009, attained the ISO 20000-1:2005 certification.   In February 2010, RMESI opened their new office facility at the Leela Infopark, within the Technopark campus. Chris Clements, Non-resident Managing Director of RMESI and Russell Govan, Group Director � HR, formally inaugurated the new office on the 13th floor of the Leela Infopark. In addition to the existing 23430 sq. feet of office space, the Leela office has a capacity of 229 seats and is spread across 15,000 sq. feet.   With a 10 MB IPLC to U.K and 6 MB leased Internet link, high end machines on every desktop, an advanced test lab and other state-of-the-art infrastructure, RMESI  is a dream environment for innovative software professionals. The company was ranked among the top IT exporters from the state of Kerala during 2003-04. The culture at RM Education Solutions India is a blend of British professionalism and the energetic enthusiasm of a young company.