- Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
- Remote support of desk tops and lap tops
- Configuration of modem & router
- Removal of virus
- Installation of windows & MAC
- Configuration of computer peripherals (Printers, scanner etc.)
Education:
- Any Graduates (10+2) / PG/ Diploma holders with basic knowledge of Hardware, Networking and Operating System
Experience:
- Fresher
- Minimum 6 months international BPO experience in a Voice process preferred.
Skills:
- Typing speed of 25 WPM with 80% accuracy is a mandatory requirement
Excellent communication skills in English both verbal and written, with a neutral accent - Computer Fundamentals
- An aptitude for computer troubleshooting
Basic knowledge of hardware, Internet, networking and OS
Terms and Conditions:
- Flexible to work in international Time zones, esp. US Shift, this can start any time between 5PM-11PM and 9 hours working time.
- Will be eligible for Sutherland performance incentive subject to company guidelines
- Willing to relocate to Cochin, if a non-Keralite
- Free cab facility with door pick up and drop for all night shifts (within 35KM radius of the Kakkanad facility)
- Should not be attending any regular classes/ courses/ trainings etc at the time of application as training can be day/night shift.
Customer Support Executives
Job Description:
- Responsible for answering/ placing customer service calls
- Provide excellent customer service to all customers
- Educating customers on Personal Solutions products and services and the website
- Up selling and/ or cross selling Personal Solutions products
- Fulfilling product orders, including product registration, on behalf of customers as applicable
- Answer questions regarding the consumer's credit file and/or credit score
- Authenticating customer as applicable
- Technical support, which includes navigation instructions, as applicable
- Process product refunds for consumers with qualifying requests
Education:
- Any graduate with an aptitude for sales and Customer Support
Experience (Preferred)
- Min. 6 months experience with any international BPO in a voice process
Terms and Conditions:
- Must be able to join immediately
- Should be willing to work night shifts (shifts starting between 5:30PM to 11PM and extending to 9 hours)
- Will be eligible for Sutherland performance incentive subject to company guidelines
- Free cab facility with door pick up and drop for all night shifts (within 35KM radius of the Kakkanad facility)
Desired Candidate Profile:
- Any graduate with a flair for sales and aptitude for Customer Support
- Excellent verbal communication skills in English with a very neutral accent
- Typing speed of 25 WPM with 85% Accuracy
- Willing to work night shifts, which can start any time between 5PM-11PM and extend to 9 hours
- Prior experience with an international BPO, in a voice process would be an added advantage.
- Must be able to join immediately as the requirement is urgent.
- Willing to relocate to Cochin.
Interested candidates may please walk-in to the Sutherland recruitment facility at the below address, any day from Mon-Sat, b/w 10AM-6PM with a copy of your updated resume. (Experienced candidates to carry the offer letter and last 3 month's pay slips from the last company)
Sutherland Global Services (Recruitment Facility)
6th Floor, Kandomkulathil Towers (Federal Bank Building),
Opp. Maharaja's College Ground, M G Road,
Ernakulam- 682 011
Contact Details
Executive Name: Jissy Joseph
Address: 6th Floor, Kandomkulathil Towers (Federal Bank Bui Opp. Maharaja"s College Ground, M.G.Road ,Kerala, India 682011
Email Address: jissy.joseph@sutherlandglobal.
Telephone: -91-9567760024
Executive Name: Jissy Joseph
Address: 6th Floor, Kandomkulathil Towers (Federal Bank Bui Opp. Maharaja"s College Ground, M.G.Road ,Kerala, India 682011
Email Address: jissy.joseph@sutherlandglobal.
Telephone: -91-9567760024
About Company
Sutherland Global Services is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders.
Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering RightSourcing™, seamlessly blended services from its 33 delivery centers in Bulgaria, Canada, Colombia, Egypt, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customers’ lifetime value.
Sutherland Global Services is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders.
Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering RightSourcing™, seamlessly blended services from its 33 delivery centers in Bulgaria, Canada, Colombia, Egypt, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customers’ lifetime value.
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